SELECTED EXPERIENCE & CASE STUDIES
Turning business challenges into meaningful outcomes.
Throughout my career, I’ve worked across business analysis, enterprise consulting, technology sales and strategic customer management.
The projects below illustrate how I approach challenges: understand the underlying problem, bring the right people together, create clarity and focus on outcomes.
These are examples of my approach and contributions, rather than claims that any one person delivered an outcome independently.
Enterprise Sales | Consultative Selling | Business Development
Transforming the Enterprise Sales Conversation
Enterprise technology conversations can quickly become transactional.
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Commercial Strategy | Risk Management | Enterprise Consulting
Bringing Transparency to Commercial Management
Custom software engagements involve uncertainty.
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Customer Success | Strategic Accounts | Account Governance
Turning Account Governance into Value Conversations
Monthly customer governance meetings were becoming dominated by invoice reconciliation, hours consumed and remaining budgets.
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Customer Success | Product Strategy | Customer Engagement
Reconnecting Customers with Product Innovation
After an initial product development engagement, some customers moved into support and maintenance.
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Business Analysis | Change Management | Stakeholder Engagement
Building Trust to Enable Organisational Change
At Corona Jewellery, the organisation had outgrown its legacy Unix-based software and needed to understand its business processes as part of an ERP evaluation.
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The common thread across every engagement.
Different industries. Different technologies. Different business challenges.
But the same principles have guided my approach throughout:
Understand the problem. Respect the people. Be transparent about the choices. Take ownership. Focus on value.
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